If you're having trouble with an H2Safety online course, the training portal, a certificate, or a course payment, you're in the right place. A member of the H2Safety team handles every training request personally.
Training is a separate system from H2CommandCentre
H2Safety's online courses, including our Incident Command System (ICS) courses, run in a learning management system (LMS), also called the training portal. It has its own accounts, logins, payment records, and certificates. Your H2CommandCentre login does not work there, and the H2CommandCentre help articles do not apply to it.
Problems the team can fix for you
You paid for a course and can't get in
You added a credit card and the payment didn't go through, or you were charged and need a receipt or refund
You can't log in to the training portal, or you forgot your training password
You finished a course and didn't get a certificate or a confirmation email
You need to find, download, or reissue a certificate
You registered and never received a confirmation
A course, quiz, or exam isn't loading or won't mark complete
You're not sure which course you're enrolled in
There are no self-service fixes for any of these. Training accounts, payments, and certificates can only be checked and corrected by the team, so please don't spend time retrying the payment or resetting things on your own.
What happens next
If you've already messaged us, you're done. A person on the H2Safety team will pick up your conversation and reply in the same thread. You don't need to send another message or write to a different address.
If you haven't reached out yet, start a conversation with us through the messenger on this page and describe the problem.
What to have ready
You don't need all of these, but each one speeds things up:
The email address you used to register for the course
The course name or number (for example, ICS 100)
The approximate date you registered or paid
For payment problems, the last four digits of the card used, never the full number
Questions about H2CommandCentre instead?
If your question is about using or configuring H2CommandCentre, VEOC, COP+, or H2Notify, the rest of this Help Center covers it. A software login problem with no course or certificate involved is a software question, not a training one.