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Virtual Emergency Response Centre (VEOC)

VEOC gives your emergency response team one virtual session per incident, with communications, ICS documentation, mapping, and reporting in a single place.

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What VEOC doesVEOC gives your emergency response team one virtual session per incident, with communications, ICS documentation, mapping, and reporting in a single place.
Create a VEOC sessionInitiate a VEOC session by naming it, setting the type and time zone, adding a situation summary and safety briefing, attaching files, and clicking Initiate.
Invite and add users to a sessionAdd users to a VEOC session at initiation or any time after, choose how they are notified, set user or Observer access, and send the invite.
Assign and edit positionsAssign ICS positions to session users from the User List or the org chart, add custom positions, and remove users from positions.
Configure your VEOC dashboardPersonalize the VEOC dashboard by setting message filters, moving and resizing panes, adding clocks, and saving the layout so it sticks.
Set objectives and operational periodsCreate incident objectives, post them to the Forum, assign them to positions, track their status, and manage operational periods.
Set the session emergency levelAssign a Level of Emergency to a VEOC session with the Emergency Assessment Matrix, by guided questionnaire or manually, and post it to the Forum.
Send Forum messagesSend General, Urgent, Direct, and Private messages in the VEOC Forum and pick the right type so the right people see it at the right volume.
Check in to an incident locationCheck in to an incident location from the Incident Action Plan so the session records where you are, and check out when you leave.
Create and join an ad-hoc breakout roomCreate an ad-hoc breakout room in the VEOC Forum to move a side conversation into a focused space, or request to join one you are not in.
Activate a structured breakout roomSection leads activate structured breakout rooms that mirror the ICS org chart, automatically adding everyone assigned to the section.
Download, upload, and track ICS formsDownload ICS Canada form templates from the VEOC ICS Forms tab, upload completed forms, and track every version in the version history.
Set approvers and approve ICS formsFlag an ICS form as requiring approval, designate the approver, and approve uploaded versions so the form turns from amber to green.
Auto-generate an ICS 201 formUse the wand icon in ICS Forms to pre-fill an ICS 201 incident briefing from session data and generate an editable PDF to preview and save.
Manage and close a breakout roomAdd and remove breakout room participants, cross-post or share messages to the main Forum, and close a room when the conversation is done.
Manage users in an active sessionUse the VEOC User List to see who is active, resend invites, place calls, log users off, remove them, or switch them to Observer.
Rename or end a sessionSession Initiators and Administrators can rename an active VEOC session at any time and end it permanently once the incident is resolved.
Set default session documentsAdministrators set the default documents that attach automatically to every new VEOC session, so critical files reach all users at initiation.
Access closed-session and usage reportsFind any closed VEOC session in Session Reports and pull its Session Report, Attendance Report, or Usage Report for review and records.
Share files and photos in the ForumUpload documents, pictures, and videos up to 50 MB each to the VEOC Forum so every user can open them, with all uploads captured in the session report.
Track form status on the Status BoardSelect which ICS forms appear on the Status Board so the whole session can see each form's version and approval state at a glance.
Use VEOC on your phoneRun VEOC from the H2CommandCentre mobile app, with the same sessions as the web plus camera capture, an Attachments list, and quick session switching.
View session and attendance reportsPull the Attendance Report and Session Report from inside an active VEOC session, export them, and understand what breakout room content Admins see.
View and export the organizational chartView the session org chart to see who holds which position and who reports to whom, rearrange it as Initiator, and export it to PDF.